Okanagan Dentist Kelowna Dentistry

Common Questions: New Patient Questions

Welcome to Okanagan Smiles Dentistry!

As a new patient, we are concerned about your oral health, since dental health impacts your whole life. We are a patient-centric dental office in Kelowna and our goal is to continue to improve on the patient experience at the dentist. In order to provide the best service possible we place a heavy emphasis on our own continuing education and staying up-to-date with what is new in dentistry. We have a passion for learning and bringing new services and treatment options to our Kelowna dental office so that our patients will have choices!

Although our values weigh heavily on the importance of oral health, we realize that this isn't the #1 priority for everyone at every point in their lives. Our goal is to help educate and help you do what you can, when you can, so that you get the best possible care over time.

Is Okanagan Smiles accepting new patients?

Yes! Okanagan Smiles is always accepting new patients! Our current patients know that they can refer family and friends and that we will take the same great care with them and that they can be seen with little delay.

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What can I expect for my first appointment?

As a new patient, we are concerned about your oral health, since dental health impacts your whole life. At your first appointment we will set a baseline and record everything about your current dental health. This allows us to have records to compare to later if problems arise, but, most importantly, it allows us to identify areas of concern long before they become problems for you.

This initial process includes listening to any concerns or questions you may have, and talking with you about ways to achieve the desired results with your smile and dental health. We also take a full set of pictures of your teeth and the bone around your teeth in your jaws, and record the existing dental work done in your mouth and where there might be cavities. We look at how your teeth fit together, and if you have any jaw joint, airway, head and neck, or wisdom teeth issues that might become problematic.

Once everything is recorded, we make you a list of possible solutions to any issues and problems you might have. Appropriate cleaning appointments are scheduled, and if there are urgent issues we will address them immediately.

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Where is Okanagan Smiles located?

Our Kelowna dental office is conveniently located at 101-2149 Springfield Road across from Orchard Park Mall. 

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Is public transportation close?

Yes, there is a bus stop conveniently in front of our Kelowna dental office on Springfield Road. 

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Is Okanagan Smiles wheelchair accessible?

Yes, our entire clinic is wheelchair accessible and we frequently treat people in their own wheelchairs. We have ample parking and the clinic facility is ground level. 

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How often do x-rays have to be taken?

Because the status of our dental health changes very quickly, 2-4 bitewing x-rays are recommended every year. These x-rays allow the dentist to "see" between the teeth, where cavities commonly occur. A full mouth series needs to be updated every 5 years to see what changes are occurring around the roots of the teeth, in the bone and jaw. This helps prevent problems from occuring in children and can also help detect metastatic cancer early on in adults.

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I need dental insurance, what is a good plan to get?

Choosing the right dental insurance can be overwhelming. Everyone recognizes the need for dental insurance but too often people overlook regular exams and early treatment. However, when you wait until a dental problem is serious, it’s bound to cost you more both in terms of dollars and your oral health. The first step to avoiding costly dental bills is to start seeing a dentist regularly. 

Dental plans usually cover a wide range of services, including: preventative care (basic), emergency care, and other major procedures such as crowns, root canals, and dentures. Dental planes pay either a fixed amount for a specific procedure or a percentage of the cost. 

To take full advantage of your dental benefits plan, visit the dentist regularly and get the preventive care that will keep your mouth healthy. Follow the treatment plan you and your dentist have developed. Do your dental homework, brush and floss regularly and maintain a regular schedule of oral examinations and teeth cleanings.

Below are three examples of plans:


  • 70% minor coverage. No major coverage. 
  • Deductible. $25/$50 per year. 
  • Limit $750 year.
  • Recall/Polish/Fluoride/Bitewings, 1 per cal year. 
  • Scaling/Root planning 6 units (1.5 hours) per calendar year. 
  • Full-mouth series of x-rays, 1 every 5 yrs. 
  • Complete Exam with cancer screening - not covered
  • Bonded Amalgam equivalent (will pay the cost for amalgam only).


  • 80%/50%/50% (basic/major/braces)
  • $2000 Maximum.
  • Recall/Polish/Fluoride/Bitewings, 2/cal yr
  • Scaling/Root Planning 12 units cal yr
  • No deductible
  • X-rays/Complete Exam 1 every 3 yrs
  • Composite on molars.
  • Follows current British Columbia fee guide.
  • 50% Braces up to $1500 in lifetime.


  • 100%/80%/60% (basic/major/braces)
  • No deductible
  • No money maximum.
  • Recall/Polish/Fluoride/BW’s 2 year.
  • Scaling/Root Planing 16 units per calendar year.
  • X-rays/Complete exam, 1 every 2 years.
  • White fillings on molars.
  • Follows current BC fee guide.
  • 60% of braces up to $3000 in lifetime


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Does Okanagan Smiles treat children?

Yes, we see children! Please see Kids & Teens for more information. 

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What finance options are available?

Okanagan Smiles Kelowna dentistry accepts all payments in Visa, MasterCard, debit card. We also accept payment deposits you place into your account for dental treatment. Credit financing can also be applied for through MediCard and Crelogix. 

MediCard and Creloix are Canadian financial service providers offering financing options for people needing dental treatment. These companies allow financing for either the entire procedure or a portion allowing you to receive the treatment you deserve while you make affordable monthly payments. 

Please also see Cost of Services

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Thank you so much! As always the staff at Okanagan Smiles is amazing!! Greatly appreciated!
~ Krista H.

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